Salary

$90,000 - $150,000

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Responsibilities:

• Oversee the Airport’s adherence to the Act, including investigating complaints alleging denial of access to services or programs based on disability.
• Maintain a comprehensive understanding of federal, state, and local regulations—including the ADA Act and related legislation—to ensure the rights of individuals with disabilities are upheld.
• Utilize extensive experience with a broad range of disabilities to guarantee equal access for all customers and employees utilizing passenger-facing facilities, programs, and services.
• Manage PHL’s compliance activities by ensuring timely responses to inquiries, comments, and complaints, while maintaining detailed records of all communications.
• Conduct a comprehensive, airport-wide self-assessment every three years to evaluate accessibility, prioritize issues, and develop cost assessments for corrective measures.
• Advance alternative formats and technologies to enable effective communication and participation in programs, activities, and services for individuals with disabilities.
• Collaborate with people with disabilities and local advocacy groups to gather feedback, ensuring accessibility initiatives reflect community needs.
• Promote the Airport’s accessibility programs to exceed guest expectations and improve the overall experience.
• Establish an external committee to educate community leaders, collect traveler feedback on ADA initiatives, and address common concerns.
• Employ skilled negotiation and mediation techniques to resolve grievances effectively on behalf of PHL.
• Work proactively with the Airport, tenants, contractors, and concessionaires to identify and resolve noncompliance issues through mutually agreed-upon solutions.
• Continuously expand ADA initiatives to cover the broad spectrum of disabilities and enhance guest satisfaction.
• Regularly inspect passenger-facing areas to identify and address accessibility issues, ensuring ongoing compliance.
• Advise Department of Aviation units, stakeholders, and tenants during renovations or new constructions to guarantee ADA compliance.
• Ensure FAA-required signage and Department of Aviation contact information are accessible, and maintain accurate ADA-related content on PHL’s website.
• Liaise with the City of Philadelphia’s Office of People with Disabilities to align on city-wide accessibility initiatives.

Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• Experience in Human Resources.

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